We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 020 8329 9920
Making a complaint
Complaints policy
If you have any concerns or complaints regarding the practice, please let us know. We will acknowledge receipt of your email within three working days and advise you of the expected timescale for our response.
We welcome any suggestions from patients and there is a suggestions box in the waiting room for your comments. The practice complaints policy is available from reception.
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Phone
0345 015 4033
Email
phso.enquiries@ombudsman.org.uk
Write
Millbank Tower
Millbank
London
SW1P 4QP